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Specialized CSR -Tech Supp buy in US, Free Classifieds Ads

Specialized Customer Service Representative - Tech Support within Vector Security Networks is an important connection to our technicians during installations.. In this role you will be the initial point of contact for technician phone calls. You will have the ability to escalate the phone call to an appropriate technical support group and will work on basic research and programming items for technical services group. The Specialized CSR is someone who is procedure-focused, exhibits impeccable professionalism with both internal and external interactions. They do their own share of work and show respect for others' ideas and work.
Main Responsibilities:
Answer incoming calls and answer questions regarding pre and post installation tech support
Document details regarding installation and service work performed by field technicians
Send estimates to other internal teams in order to obtain customer approval in order to proceed with change orders or service work
Perform other technical duties as assigned.
Company Overview:
Recognized as #1 in security by SDM Magazine and ranked #5 among the top electronic security providers in the US, Vector Security provides home automation and mobile security solutions to more than 300,000 homes, businesses, and multi-site enterprises across North America and the Caribbean, including many Fortune 500 companies.
With services tailored to fit each customer's needs, we offer everything from alarm monitoring and smart home solutions, to video surveillance and managed network services.
Our unique history traces back to The Philadelphia Contributionship, America's oldest property insurance company founded in part by Benjamin Franklin in 1752.
Along with competitive compensation and career advancement opportunities, we offer a comprehensive "Total Rewards" package. Qualifying employees receive:
Medical, dental, and vision coverage
Company paid life and AD&D insurance
Company paid short- and long-term disability
Voluntary benefit products
401k retirement savings plan after just 60 days
Paid time off for vacation, sick and floating holidays
Tuition reimbursement
Employee Assistance Program (EAP)
Vector Security, Inc. is an Equal Opportunity Employer
Vector Security is a Drug-Free Workplace


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