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Specialized Customer Service Representative buy in US, Free Classifieds Ads

Vector Security Networks is hiring a Specialized Customer Service Representative. This position is responsible for being the direct point of contact for a customer, working with other internal departments to resolve customer issues and may be assigned to special projects. This position is also responsible for assisting with training new customer service reps as well as day to day tasks bullet pointed below.
Main Responsibilities:
Ability to communicate in French with Vector customer required
Ability to write in French is preferred
Customer point of contact
Answer incoming calls and e-mails, answering questions regarding service
Working with other internal departments to resolve customer issues
Service reporting, to include: entry-level reporting on client's Service Department activity, Data entry responsibilities
Support customers in basic operational tasks including:
Create estimates and proposals for customer approval of service work
Provide secondary accounting assistance with jobs to ensure proper billing
Provide backup point of escalation for customers and service coordinators
Provide in-depth detail and reports for internal and external customers upon request
Assists with training of new customer support reps
Positive behavior in all situations and must demonstrates good judgment when interacting with others
Company Overview:
Recognized as #1 in security by SDM Magazine and ranked #5 among the top electronic security providers in the US, Vector Security provides home automation and mobile security solutions to more than 300,000 homes, businesses, and multi-site enterprises across North America and the Caribbean, including many Fortune 500 companies.
With services tailored to fit each customer's needs, we offer everything from alarm monitoring and smart home solutions, to video surveillance and managed network services.
Our unique history traces back to The Philadelphia Contributionship, America's oldest property insurance company founded in part by Benjamin Franklin in 1752.
Along with competitive compensation and career advancement opportunities, we offer a comprehensive "Total Rewards" package. Qualifying employees receive:
Medical, dental, and vision coverage
Company paid life and AD&D insurance
Company paid short- and long-term disability
Voluntary benefit products
401k retirement savings plan after just 60 days
Paid time off for vacation, sick and floating holidays
Tuition reimbursement
Employee Assistance Program (EAP)
Vector Security, Inc. is an Equal Opportunity Employer
Vector Security is a Drug-Free Workplace


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